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Common Issues

How can we help you today?

Account Setup

1. How do I create an account with Pay Local Funds?

To create an account, download the Pay Local Funds app from the App Store or Google Play, and follow the on-screen instructions to sign up using your mobile number.

2. What documents do I need to provide during the account setup?

You will need to provide a valid CNIC, a recent photo, and other personal details for verification.

3. Can I have multiple accounts with Pay Local Funds?

No, each user is allowed only one account linked to their CNIC.

4. How do I verify my account?

After signing up, you will receive an OTP on your registered mobile number. Enter this code in the app to verify your account.

Funds Transfer

1. How can I transfer funds using Pay Local Funds?

You can transfer funds by selecting the ‘Transfer’ option in the app, entering the recipient’s mobile number, and specifying the amount.

2. Are there any charges for transferring funds?

No, Pay Local Funds offers free fund transfers within the app.

3. How long does it take to transfer funds?

Funds are transferred instantly between Pay Local Funds accounts.

4. Can I transfer funds to a bank account?

Yes, you can transfer funds from your Pay Local Funds account to any local bank account.

Bill Payments

1. What types of bills can I pay using Pay Local Funds?

You can pay utility bills, mobile bills, internet services, and more through the Pay Local Funds app.

2. Is there a fee for paying bills through Pay Local Funds?

No, bill payments are free of charge.

3. How do I view my payment history?

You can view your payment history by navigating to the ‘Transactions’ section in the app.

4. What should I do if my bill payment fails?

If a bill payment fails, the amount will be refunded to your Pay Local Funds account within 24 hours. You can retry the payment after that.

Security & Privacy

1. How secure is my information with Pay Local Funds?

We use advanced encryption and security protocols to protect your data. Your information is stored securely and is not shared with any third parties.

2. What should I do if I suspect unauthorized access to my account?

Immediately change your password through the app and contact our support team to report the issue.

3. How do I change my password or PIN?

You can change your password or PIN in the ‘Account Settings’ section of the app.

4. Is two-factor authentication available?

Yes, two-factor authentication is enabled by default for added security.

Customer Support

1. How can I contact Pay Local Funds support?

You can reach our support team via the ‘Help & Support’ section in the app, or by emailing support@paylocalfunds.com.

2. What are the support hours?

Our support team is available 24/7 to assist you with any issues or queries.

3. How can I provide feedback about the app?

You can submit feedback directly through the app by navigating to the ‘Feedback’ section.

4. Where can I find updates and announcements?

Updates and announcements are posted regularly in the ‘Notifications’ section of the app.

Get in Touch

Reach Out to Us

We’d love to hear from you! Please fill out the form below or reach us through the listed contact methods.

Email Us

For any inquiries or questions.

info@paylocalfunds.com

contact@paylocalfunds.com

Call Us

We're here to assist you.

+92 307 1117147

Visit Our Office

Islamabad | Lahore | Faisalabad | Sargodha

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