At Pay Local Funds, we aim for the highest standards in customer satisfaction and transparency. We deeply appreciate you trusting us with your money and do our best to maintain your positive experience with us. If anything goes wrong, we want to make sure the complaint and dispute process is as seamless as possible.

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You can reach us by:

• Sending an email to hello@paylocalfunds.com
• Sending a message via live chat in the Pay Local Funds app
• Calling us at 0800-1-SADA (7232)

We’ll need the following information from you to file a complaint:

• Name of the user
• Pay Local Funds account number
• Contact information (Email, phone number etc)
• Complaint Reason (Type of issue)
• Complaint Detail (Description of the issue)
• Supporting documents
• Supporting information (Estimated last transaction amount, estimated account balance)

And here’s what you’ll need to file a transaction dispute:

• Name of the user
• Pay Local Funds account number
• Type of the transaction (eg, ATM, Funds transfer)
• Transaction details (Amount, time, reference no. etc,)
• Supporting documents

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Once a complaint has been logged, one of our associates will share the estimated due date for the complaint. (We’ll try our best to get it resolved as soon as possible, but it’s not always in our control since third parties may be involved).